Managed services providers (MSPs) rarely enjoy shopping for remote monitoring and management (RMM) software. And often, they have to do it more than once – up to four sometimes.
RMM software is the primary technology managed services rely on, so choosing the right system is an absolute must. When searching for the best RMM for your needs – and one that prevents expensive interruptions that come with changing systems – below are some handy tips:
Creating a Strategy
When it comes to purchasing RMM software, haste equals waste. Create a detailed business plan before you shop. After defining the services that you intend to provide and your target customers, can you intelligently decide on a system to invest in.
Appreciating “Minor” Features
Most RMM solutions have highly similar base features, so when assessing them, give more attention to lesser but still important features, including:
Integration with Professional Services Automation (PSA)
PSA products are tools that MSPs use for managing daily business operations like billing and reporting.
When you share uptime summaries and other reports with your clients, they develop a deeper understanding of your value in their business.
With a robust scripting engine, you can save time and as well as labor since routine maintenance tasks can be executed automatically. In addition, consider that agent-based systems install small monitoring software on your customer’s servers and desktops, while probe-based systems use only one server plus network connections for tracking other devices used by the customer.
Hosted versus Traditional
Majority of RMM tools are either hosted or traditional (on-premise). Whichever is right for you is dictated by the size of your start-up capital. Hosted solutions don’t need huge upfront infrastructure and licensing costs and often deploy fast. Monthly subscription charges, however, do add up easily.
Checking the Extras
In most cases, MSP tool vendors sell a whole range of products instead of just RMM software. They probably offer security and backup add-ons too, or interfaces that enable integration with other security and backup tools. Buying an RMM system with built-in security and backup features is generally cheaper and simpler than having to combine several separate applications, but it also limits your flexibility.
Asking for Feedback
Don’t rely purely on your own perceptions of RMM systems. For example, join online user groups and seek advice from MSP veterans.
Finally, don’t pay for an RMM system that you haven’t tested yet – and not just with simulations. Go out of your lab environment and test it in real life!Not everything that works in your lab environment will actually work, so get testing in real life!If something works in your lab environment, it won’t necessarily work outside, so always test in real-life. Give it a real-life test.